Here's the fastest way to check the security status of your stored item. No need to call Customer Service – our online results give you real-time, detailed security information about your item stored in our Secure Vault facility.
Monitor your stored items with precision and confidence using our advanced security tracking system
Stay informed with accurate, up-to-the-minute information about your item's security status and location in our vault facility.
Get precise storage details including date received, storage expiry, and retrieval information for your peace of mind.
Access a detailed timeline of your item's security record, including all vault access points and security checkpoints.
Find answers to common vault storage and security questions
You only need your vault reference number to check your item status. The vault reference number is a unique identifier provided to you when you store an item with us. You can find this number on your storage receipt, confirmation email, or the storage documentation.
Our security tracking system provides real-time updates whenever your item is accessed or moved within our vault facility. Typically, you'll see updates when your item is received, placed in storage, accessed for security review, and when it's retrieved.
If your vault status information isn't appearing, first verify that you've entered the correct vault reference number. There might be a delay between when your item is stored and when status tracking becomes active. If you've recently stored your item, please allow 24 hours for the status information to appear in our system. If problems persist, please contact our customer service team for assistance.
Currently, our online status system allows you to check one vault item at a time. If you need to check multiple stored items, you'll need to enter each vault reference number separately. For business customers with high-volume storage needs, please contact our business solutions team to discuss our bulk status checking options.
Our customer service team is available to assist you with any questions or concerns about your stored item.
